KPO industry will grow to 10-17 billion dollars industry by 2010

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Mumbai, Feb 13 (UNI) The Knowledge Process Outsourcing (KPO) industry will grow into a 10 to 17 billion dollar industry by 2010 with the financial sector contributing a major proportion, consultancy and advisory for KPMG said, today.

Launching a study on the KPO Industry at the NASSCOM Leadership forum here, KPMG global Partner-in-charge Head Edge Zarrella told newsperson today that India would emerge as the Hub for the KPO segment globally with the spokes emerging in Vietnam, Sri Lanka, Pakistan and Philippines.

He said, while the levels of optimism on the industry growth are varied, few doubt the fact that the industry would grow at a staggering rate. KPMG on a conservative growth of the global KPO industry felt that the financial services KPO industry would be worth in excess of USD five billion.

Mr Zarrella said, KPO phenomenon would have far reaching onsequences for the global financial services industry over the next three years.

''There is likely to be a significant shift in the boundaries between outsourceable and non outsourceable activities,'' he said, adding that most global banks and insurers were expected to adopt KPO strategies. KPO was already being used to handle credit scoring, loss protection calculations and fraud analytics.


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