• search
For Quick Alerts
For Daily Alerts

Twitter rolls out new features for businesses

By Ians

New York, Sep 16 Micro-blogging website Twitter has rolled out a series of new features to help users connect with businesses offering customer support through accounts on this platform.


With the new features, these businesses can clearly display on their profile if their account offers customer services and also information regarding the times those accounts are active.

"The business can now indicate if it offers service via a new Customer Support settings page on the Twitter Dashboard website. Once enabled, the business's Twitter profile will read that it 'Provides Support'," Tech Crunch reported.

"This option will also turn on the account's ability to receive Direct Messages from anyone meaning the business will no longer need to request customers to follow them back so they can send a private message," the report added.

When customers visit these customer service accounts, they will also see a new button to start a Direct Message with the business in question.


For Daily Alerts
Get Instant News Updates
Notification Settings X
Time Settings
Clear Notification X
Do you want to clear all the notifications from your inbox?
Settings X
We use cookies to ensure that we give you the best experience on our website. This includes cookies from third party social media websites and ad networks. Such third party cookies may track your use on Oneindia sites for better rendering. Our partners use cookies to ensure we show you advertising that is relevant to you. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on Oneindia website. However, you can change your cookie settings at any time. Learn more