IndiGo Airline Faces System Outage, Flight Ops Hit; Passengers Furious

IndiGo airline has been experiencing a system outage since 12:30 pm on Saturday, causing disruptions in flight operations and ground services at airports.

The technical issue has left passengers unable to board flights or book tickets, resulting in many being stranded at airports.

Several passengers have voiced their concerns on platform X, calling for the Directorate General of Civil Aviation (DGCA) to take action.

One passenger commented, "@IndiGo6E it's good to invest in new aircrafts but how about improving the ground services! This is the scene at Indigo counters at Bangalore T1 for last one hour. Additional counters are required, disturbing to see old people suffering @DGCAIndia please notice."

Another user wrote, "@IndiGo6E your services are down. I'm not able to book any Indigo flight on any platform including your own!"

In response, the airline replied, "Mr Priyatham, we regret your recent experience with the user interface. We request you to DM us your PNR along with a snapshot of the error to check and assist."