Entrepreneur Shivam Shukla highlights the key areas to grow in the hospitality sector

In the field of hospitality, entrepreneurs understand how to multitask effectively. Whether it is managing a hectic work environment or dealing with complex commitments, it is imperative to be a master of many trades in the hotel segment. Lately, hoteliers and entrepreneurs are bringing different ways to attract their patrons. One such multi-talented name is Shivam Shukla who has set a bar high in the industry.

From an early age, Shivam was clear about his goal and vision. In a time when competition became fierce, the entrepreneur proved his mettle by building a luxury hotel and facility management chain in India. At 21, he entered the hospitality industry by accompanying his father to understand the hotel business better. In his journey of a decade, Shivam Shukla has come a long way.

However, in the initial stage, he understood the loopholes that created the slow growth of his businesses. After starting his first restaurant named Shukla's Kitchen in 2014, Shukla worked on improving guests' desires and expectations by offering a unique customer experience. He says, "Many guests prefer to explore an outdoor experience by using amenities in the hotel rather than just relaxing in the room. That's when we shifted our focus on offering innovative guest experiences to our customers."

Shivam Shukla is the director of Cutting Edge Hotel Consultant Pvt. Ltd. In 2016, his company took over the operations of Hotel Florence in Raipur. With a dedicated team of employees, the entrepreneur has made a successful mark in the industry. Furthermore, the effective communication skills of his team resulted in scaling the hotel business to newer heights.

According to Shivam, it is significant to communicate effectively with guests and patrons. "Listening to your customers, understanding their issues and acknowledging their feedback helped us know where we lacked. Eventually, it helped us in providing top-notch services to our customers", he revealed.

Moving ahead in 2017, he started two hotels in Chhattisgarh - Hotel Raj Imperial and Hotel Trinity Grand. Both the hotels attained the 4-star category and were handed over to the owners with the best staff. Not just this, Shivam also owns a club named On The Rocks located in Raipur. Apart from being a prolific businessman, Shivam Shukla is also a high-end influencer, and his Instagram feed depicts the best of men's fashion.

Interestingly, the pandemic witnessed the hospitality sector incur several losses. Despite the bad phase, the entrepreneur initiated a handful of charitable activities for underprivileged families. Along with his generous donations, Shivam's team came in support of poor people by providing more than 45,000 meals for free during the lockdown in Raipur. Even today, he continues to serve those in need. Looking at his incredible work, Shivam Shukla is undoubtedly an inspiration for budding entrepreneurs and businessmen in the field of hospitality.