Slowdown in automobile sector: How has it affected Indian buyers' attitude

The JD Power's latest study has found that consumers' decision making is considering factors like vehicle looks and content along with emphasis on styling. This is a significant change in...

New Delhi, Oct 31: Amid a slowdown in the automobile sector, a study by JD Power has found that Indian car buyers' attitude is changing. According to the findings of study, a typical Indian car buyer is moving away from price consciousness which was till now considered as the most important factor that influences the consumers' decision making.

The JD Power's latest study has found that consumers' decision making is considering factors like vehicle looks and content along with emphasis on styling. This is a significant change in consumer behaviour, especially in times when there is said to be a slowdown in the economy.

Cars parked in a dock at the Chennai Port

As per the study by the global consumer insights and advisory services provider when it comes to sales satisfaction Hyundai ranked the highest followed by Mahindra & Mahindra and Toyota. Stating that customers' priorities have shifted from functionality to form, the JD Power 2019 India Sales Satisfaction Index noted that buyers are placing more emphasis (up 9 percentage points from 2018) on vehicle styling, both exterior and interior, when deciding on a model.

Other aspects such as performance and reliability (both up 7 percentage points), as well as technology (up 5 percentage points) also play bigger roles in determining choice of vehicle, it added.

"On the other hand, aspects declining in importance are price of the vehicle/instalments and the ability to obtain financing (both down 4 percentage points)," the study said.

Auto Sales infographic

Commenting on the findings, JD Power Director and Country Head for India Kaustav Roy said, "The Indian car buyer of today is far more discerning than ever before. With clear expectations on vehicle design and features, today's buyer preferences are shifting from price consciousness to those that are driven by vehicle looks and content".

However, auto industry leaders, including Maruti Suzuki India Chairman RC Bhargava and Toyota Kirloskar Motor Vice-Chairman Vikram Kirloskar, had stated that affordability of vehicles have become an issue as the auto industry tries to come out of one of the worst sales slumps. In term of economic background of buyers, the JD Power study said customers with a monthly household income exceeding Rs 75,000 accounted for 33 per cent of all buyers in 2019 - a marked increase from 18 per cent in 2017. (Courtesy - PTI/Graphics)

FDI in Automobile Industry

"Consequently, customers are now able to cover the cost of a car with fewer months of income than before (15 months in 2019 versus 18 months in 2017)," it added.

The customers, however, admitted that prices of vehicles have been on the rise, more so for small cars. They indicated that purchase price has been increasing over the past three years, with prices 5 per cent higher than 2018 and 11 per cent higher than 2017. (PTI GRAPHICS)

SNAPSHOT OF THE INDIAN ECONOMY

"This increase is most evident in the small car segment (9 per cent higher than 2017) and relatively less so in the SUV segment (3 per cent higher than 2017)," it noted.

When it comes to overall sales satisfaction, JD Power said Hyundai Motor India topped with a score of 873 (on a 1,000-point scale), followed by Mahindra (872) and Toyota (854) ranks third. Overall sales satisfaction for the mass market segment is 846, an increase of 4 points from 2018, it said.

OneIndia News with PTI