No LPG Booking Without eKYC?? Govt Makes Biometric Authentication Mandatory for Consumers; Details Inside

Domestic LPG consumers across India must now complete Aadhaar-based biometric e-KYC to continue receiving LPG cylinder refills and any linked subsidy benefits. The Ministry of Petroleum and Natural Gas has made the verification compulsory and has enabled the entire process to be completed digitally using smartphones.

The rule applies to all household LPG connections supplied by public sector oil marketing companies, including Indian Oil Corporation, Bharat Petroleum Corporation Limited and Hindustan Petroleum Corporation Limited.

Consumers who fail to complete Aadhaar authentication risk disruption in LPG cylinder supply and loss of any subsidy credited to their bank account.

LPG Aadhaar e-KYC Rule: Who Must Complete It

The ministry announced the new requirement on 15 March, stating that all domestic LPG consumers must complete Biometric Aadhaar Authentication (e-KYC).

In a post on X, the ministry said:

"All domestic LPG consumers are required to complete Biometric Aadhaar Authentication (e-KYC). Now verify from the comfort of your home using your Oil Marketing Company's mobile app and Aadhaar FaceRD app."

Under the directive, LPG users must authenticate their Aadhaar using facial biometric verification. The government has allowed this verification to be completed through official mobile applications of the three oil marketing companies along with the Aadhaar FaceRD application.

This digital system is intended to eliminate the need for consumers to visit LPG dealerships physically for KYC updates.

How To Complete LPG Aadhaar e-KYC Using Smartphone Apps

Officials say the LPG Aadhaar e-KYC process is simple and typically takes just a few minutes.

Consumers can either scan the QR code mentioned in the government notice or directly visit the official portal.

After successful biometric verification, the consumer's LPG account will be marked as verified in the company database.

This authenticated status is required to ensure:

Uninterrupted LPG cylinder bookings

Delivery of domestic cylinders

Transfer of LPG subsidy to the linked bank account

Special Rules for Ujjwala Scheme Beneficiaries

Separate compliance rules apply to beneficiaries under the Pradhan Mantri Ujjwala Yojana.

For Ujjwala connections:

Biometric Aadhaar authentication must be completed once every financial year

It must be done before the first LPG refill of that financial year

If the e-KYC process is not completed, subsidy payments may be stopped and refill delivery could be temporarily paused.

The ministry has clarified that once authentication is completed in a financial year, it does not need to be repeated again during that same year.

LPG e-KYC Support and Helpline

Consumers facing technical issues during Aadhaar authentication can seek assistance through the LPG helpline: 1800-2333-555.

People may also contact their local LPG distributor for help with:

Downloading the required mobile applications

Using the Aadhaar FaceRD app

Completing facial biometric authentication

Confirming whether their LPG account has been successfully verified

The government says linking LPG services with Aadhaar-based biometric verification will help update consumer records, improve transparency and ensure subsidies reach genuine beneficiaries. Consumers who complete the digital authentication process can continue booking cylinders and receiving subsidies without disruption, while those who delay may face temporary service interruptions until verification is completed.