Bengal Train Accident: Here Are The Helpline Numbers

The Sealdah Eastern Railway sets up a control desk at Rangapani station after the Kanchenjunga Express train rammed by a goods train at Ruidhasa in the Darjeeling district of West Bengal.

At approximately 8 am, a goods train collided with the Kanchanjunga Express, which was travelling from Agartala in Tripura to Sealdah station in Kolkata. Following the collision, at least two carriages of the passenger train derailed.

The train, which runs between Sealdah in West Bengal and Silchar in Assam, was crowded due to the peak tourist season, with thousands visiting hill stations in northern Bengal and neighbouring Sikkim.

The authorities have released the helpline number for enquiries. Here are the numbers:

03323508794 (BSNL)
03323833326 (Railway)

Helpline No (Guwahati railway station)

03612731621

03612731622

03612731623

Commercial Control/KATIHAR STATION: 9002041952/9771441956
KATIHAR: 9771441956 or 6287801805
NEW JALPAIGURI: 6287801758
ALUABARI ROAD: 8170034235
KISHANGANJ: 7542028020 or 06456-226795
DALKHOLA: 8170034228
BARSOI: 7541806358
SAMSI: 03513-265690 or 03513-265692

Here are the helpline numbers for the Alipurduar division:
Commercial Control/ALIPURDUAR: 03564270870 or 03564270871
Security Control/ALIPURDUAR: 03564-253498
CNL Conf. Room: 904626635 or 03564-255190
New Alipurduar: 7595001310
Jalpaiguri Road: 7605036150
New Coochbehar: 7605036155
New Maynaguri: 7605036151

Here are the helpline numbers for the Lumding division:
Guwahati: 03612731621 or 03612731622
Lumding: 03612731623 or 03674263958 or 03674263831 or 03674263120 or 03674263126 or 03674263858
Agartala: 9862108974
Badarpur: 03843268424 or 03843269546

Here are the helpline numbers for the Rangia division:

Dharmanagar: 9862280614
New Bongaigaon: 9435021417
Barpeta Road: 9287998179 or 9287998173
Rangiya Jn.: 9101095573

"10 buses of North Bengal Rashtriya Paribahan Nigam have left for the accident site to rescue stranded passengers of the Sealdah-bound Kanchenjunga Express. Also, additional bus services from Siliguri-Kolkata from Siliguri Tenzing Norgay bus terminus will be operational from this afternoon," says Partha Pratim Roy, Chairman, North Bengal Rashtriya Paribahan Nigam (NBSTC).

National Disaster Response Force (NDRF) personnel and Divisional Railway officials have swiftly arrived at the accident site, along with 15 ambulances and medical supplies.

Railway officials are currently assessing the situation. The incident occurred at Rangapani area within the Katihar Railway Division, just before reaching New Jalpaiguri Junction, around 8:45 am today.

Meanwhile, West Bengal Chief Minister Mamata Banerjee said that the accident took place in Phansidewa area of Darjeeling district.

"Shocked to learn, just now, about a tragic train accident, in Phansidewa area of Darjeeling district. While details are awaited, Kanchenjunga Express has reportedly been hit by a goods train," Mamata Banerjee said in a post on X.

"The DM, SP, doctors, ambulances and disaster teams have been rushed to the site for rescue, recovery, medical assistance. Action on war-footing initiated," the West Bengal chief minister said.