Air India distressed at the viral video for showing staff in poor light
Mumbai, Feb 17: After a video went viral on social media, the national carrier Air India on Tuesday, Feb 17 said in an official statement said, "We are distressed at the video on the Social media showing our staff in poor light. The matter is being examined and we request our patrons to review details on ticket and any update communicated to them."
According to NDTV report, the insensitive incident took place on Saturday, Feb 14 morning when the Air India Staff refused to let angry passengers onboard, at Mumbai's Chhatrapati Shivaji International Airport.
The passengers had reportedly checked-in five minutes later than the scheduled time. That's why the staff didn't allow family to board the flight.
The video has over 8,63,025 views and 35,394 shares, so far.
In the video, a staffer is heard as saying, "Once you are late, you are late. You lose the flight. Nothing is free."
The distraught passengers were justifying their reason for late check-in by saying that "they had received wrong information from a travel website's message".
The video was made and uploaded by a passenger, named Shivendra Namdeo, on the social networking website Facebook, that created a furore among netizens.
In
his
Facebook
post,
he
has
written,
"This
is
How
AIR
INDIA
,
,
So
called
pride
of
INDIA
.
.
.
.
.
Treats
their
PASSENGER.
PLZ
Share.
.
.
.
.
.
Some
other
day
you
might
be
the
Victim.
As
Per
the
Message
from
AIR
INDIA
one
should
be
within
45
mins
from
departure
.
.
.
.
.
&
Even
though
PPL
are
55
mins
before
departure.
They
are
not
allowed
to
enter.
One
person
has
her
mother
in
ICU
&
In
Danger
of
LOsing
Her
life.
.
.
.
Sadly
,
even
though
their
is
enough
time
AIR
INDIA
doesn't
allow
to
board.
Also
in
this
video
you
can
see
a
GIRL
literally
bagging
them
to-board.
Just
see
&
decide
what
you
will
do
if
you
are
in
her
position.
Mr.
PM
if
you
are
listening
please
listen
to
AAM
AADMI
VOICE.
Who
is
suffering...................."
Here is the video:
Here's how Twitteratti reacted to the incident:
If
Air
India
does
not
allow
a
VIP
to
board
becoz
he
was
late,
normal
passengers
also
should
expect
no
favors.
pic.twitter.com/TUezkJ07lT
—
Vasu
(@vasudevan_k)
February
17,
2015
How
unhelpful
the
Air
India
staff
was
while
dealing
with
the
passengers
who
had
arrived
5
minutes
late
http://t.co/Ut7tiA3vKV
—
Aarti
Madan
(@AartiMadan)
February
17,
2015
AIR
INDIA
declines
boarding
to
passengers
who
came
5
mins
late
-
Good
move
AI,
trust
same
yardstick
applies
2
u
too?
https://t.co/lvQjbytTUu
—
Vishnu
Prakash
(@AmbVPrakash)
February
17,
2015
Check
this
@vaidehisachin
@NaMoChaiParty
Real
Devils
at
#Mumbai
@airindiain
Mother
denied
to
fly
to
see
her
sick
son
https://t.co/Gj68dIaU4P
—
#BJP
Uttar
Pradesh
(@BJPLucknowBJP)
February
17,
2015
OneIndia News