Agree, many don’t trust us, Twitter CEO Dorsey, a day after govt issued regulations
New Delhi, Feb 26: A day after the Centre released regulations for social media and OTT platforms, Twitter CEO, Jack Dorsey said that the micro-blogging platform is lacking in transparency and it has been evident in the last few years.
We agree many people don't trust us. Never has this been more pronounced than the last few years... And we aren't alone: every institution is experiencing a significant trust deficit, he said to analysts according to PTI.
Twitter has said that social media entities are facing a "significant trust deficit" and pledged to make its content moderation practices more transparent, giving people more control as it strives to be among the most open companies globally.
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Twitter CEO Jack Dorsey said the microblogging platform is making a lot of progress in its accountability by "owning our mistakes and correcting, and reliability by following published principles and not wavering".
"We
are
lacking
in
transparency
and
giving
people
more
choice
and
control,"
he
told
analysts.
Dorsey
said
that
Twitter
intends
to
make
its
content
moderation
practices
more
transparent,
give
people
more
control
to
moderate
their
interactions,
enable
a
marketplace
approach
to
relevance
algorithms,
and
fund
an
open
source
social
media
standard.
"...
We
agree
many
people
don't
trust
us.
Never
has
this
been
more
pronounced
than
the
last
few
years...
And
we
aren't
alone:
every
institution
is
experiencing
a
significant
trust
deficit,"
he
said.
Focussing
on
metrics
like
transparency,
accountability,
reliability
and
choice
will
have
a
huge
impact,
Dorsey
noted.
The comments come at a time when issues ranging from provocative posts to misinformation and from data breaches to privacy issues have placed social media companies including Twitter, Facebook and WhatsApp on the line of fire in India, and other markets.
On Thursday, India announced sweeping regulations for social media firms as well as OTT (over the top) players requiring them to remove any inflammatory content flagged by authorities within 36 hours and setting up a complaint redressal mechanism with an officer being based in the country.
The guidelines also make it mandatory for platforms such as Twitter and WhatsApp to identify the originator of a message that authorities consider to be anti-national and against security and sovereignty of the country.
The norms on social media come within weeks of a spat between the government and Twitter over certain messages around farmer protests that the government saw as inciting violence. The government sought removal of about 1,500 accounts and messages, a request that Twitter complied with, only after being warned of penal action.
While the company doesn't disclose country specific user numbers, government data put the microblogging platform's user base at 1.75 crore.
Dorsey also talked about working on doubling Twitter's development velocity by the end of 2023, resulting in doubling the number of features per employee that directly drive either mDAU (monetisable daily active users) or revenue.
"We have a goal of at least 315 million mDAU in the fourth quarter of 2023, which requires continued compounding growth at about 20 per cent per year from the base of 152 million mDAU we reported in the fourth quarter of 2019," he added.
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The company also aims to more than double its total annual revenue to over $7.5 billion in 2023.
"This requires us to gain market share with performance ads, grow brand advertising, and expand our products to small and medium sized businesses throughout the world," Dorsey said.