Aadhaar helpline number confusion on phones: UIDAI says not its directive

New Delhi, Aug 3: UIDAI has rejected claims that it issued a directive to add a helpline facility to phones. There has been widespread confusion around the recently found UIDAI number on the mobile contacts of thousands of users across the country.

The UIDAI helpline number had been found to be saved by default on the contact list of many smartphone users on Friday morning. UIDAI has now dismissed the claims that this was a directive by the authority.

"Unique Identification Authority of India (UIDAI) today in the wake of some media reports on default inclusion of the UIDAI's outdated and invalid Toll-free number 1800-300-1947 in the contact list of Android phones said that UIDAI has not asked or communicated to any manufacturer or service provider for providing any such facility whatsoever," a press release by UIDAI read.

"18003001947 is not a valid UIDAI Toll-free number and some vested interest are trying to create unwarranted confusion in the public. UIDAI's valid Toll-free number is 1947 which is functional for more than the last two years. UIDAI has reiterated that it has not asked or advised anyone including any telecom service providers or mobile manufacturers or Android to include 18003001947 or 1947 in the default list of public service numbers" the statement further read.