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BPOs not declining for unemployment in US: Wipro


Bangalore, Sep 7: Most of the Indian IT companies believe that though growing unemployment in US hit the domestic IT BPOs mostly, but still hope remained for the sector to grow widely.

The BPOs were the worst effected as American outsourcers resumed from onshore jobs under the deem circumstances of rising joblessness in the country.

"We are not seeing many BPO projects because of rising job losses (in the US). It is only a conjecture at this point in time," said Infosys chief Gopalakrishnan.

But Wipro official said, "Yes, there is the issue of unemployment in various geographies but I'm not really seeing a decline in the BPO deals. There is enough headroom for us to grow deals in this service segment."

However, mentioning about Infosys' chief statement, former Nasscom chairman said Gopalakrishnan could be talking about weakness in the voice-based BPO services, where there has been a downhill trend for some time now.

He continued, "If you look at the trend BPO segment then there is growth in platform-based services, transaction-based services are stable and voice-based services are declining. The rising unemployment (in the US) could have quickened the pace of this drop."

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