PGCIL to introduce customer friendly system

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Patna, Aug 12: The Power Grid Corporation of India Limited (PGCIL) is all set to introduce modern technology, including hi-tech supervisory control and data acquisition and distribution management systems for the benefit of consumers.

Sources at the Bihar State Electricity Board said on Tuesday, Aug 12 that the PGCIL would launch the project along with computerised billing and consumer care system for the benefit of the consumers.

The project is equipped with all the features oriented at helping the consumers and will bring relief to them by providing quick solution to all of their problems.

The estimated cost of the project is Rs 17 crore and in all likelihood it would be implemented by January 2009, the sources said, adding that the project is a part of the centrally sponsored accelerated power development reforms programme.

For the project a master control centre had already been set up in the state capital.

Under the new scheme every consumer will have an identification number, the sources informed, adding that the model billing form and formats have already been prepared and the consumer will be provided with a unique 12-digit consumer number and all relevant data will be available at the customer care centre.

The queries and complaints will be attended to at the customer care centre, the sources added.


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