Customer facilitation agents at Metro stations from tomorrow

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New Delhi, June 10 (UNI) For those who often feel at sea changing trains between different lines (between Line I and 2 or between Line 2 and 3) of the Delhi Metro, help is now at hand.

In order to ease movement of commuters at Delhi Metro's interchange stations, the Delhi Metro Rail corporation (DMRC) will depute customer facilitation agents at Rajiv Chowk and Kashmere Gate Metro stations during peak hours from tomorrow to prevent incidents of pushing and shoving as well as provide orientation to help commuters and also provide general information about the Metro.

At Kashmere Gate station, 16 facilitation agents will be posted from 0830 hours to 1230 Hours on the platform towards Central Secretariat, DMRC spokesperson Anuj Dyal said.

From 1600 hours to 2030 hours, 32 agents will be available, 16 each on the platforms towards Central Secretariat and Rithala, the spokesperson said.

At Rajiv Chowk station, 16 facilitation agents each will be deputed at the platforms towards Vishwa Vidyalaya and Dwarka.

The Kashmere Gate station is an interchange between Line-1 and Line-2 (Dilshad Garden - Rithala and Vishwa Vidyalaya- Central Secretariat) while Rajiv Chowk serves as an interchange between Line-2 and Line-3 (Vishwa Vidyalaya- Central Secretariat and Indraprastha - Dwarka Sec.9). While Rajiv Chowk has a footfall of about 2.5 lakh commuters each day, Kashmere Gate has a daily footfall of 1.75 lakh.

The facilitation agents, some of whom will be women, will ensure that passengers board and de-board trains in an orderly fashion and stay behind the yellow lines at platforms.

The customer facilitation agents have been provided orientation to help commuters and also provide general information about the Metro.

The stationing of customer facilitation agents is the latest in the series of steps by the DMRC to facilitate passenger movement at stations.

Earlier steps include posting security guards at platforms to guide commuters, such as guiding lines for boarding and de-boarding at platforms, regular announcement in trains and platforms, distribution of leaflets and screening of awareness films.


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