Chennai, Mar 17 (UNI) Servion Global Solutions, a specialist in the Customer Interaction Management (CIM) space, today announced the roll out of the CIM Blueprint at Sri Lanka Telecom, an integrated telecommunication services provider of the island nation.
The CIM Blueprint-- a consulting service offering from Servion-- was designed to enhance Contact Centre performance and at the same time, deliver a distinctively pleasant experience to customers at each contact with the organisation, a company release here said.
This consulting assignment with Sri Lanka Telecom, to be executed over the next 17 weeks, aimed to radically enhance the service provider's customer interaction process leading to improved touch point experience and user satisfaction.
The roll out methodology hinges on a three-step approach starting with assessment along all four layers namely business, financial, operations, and technology in a top-down manner where problems and solutions were defined for each layer and cascaded down.
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