New Delhi, Jan 30 (UNI) Diligenta, an arm of Tata Consultancy Services, today said it has won a contract worth 200 million dollars to deliver business process outsourcing (BPO) services to support Sun Life Financial (SLF) operations in the UK.
The services to the Canada-based firm are expected to commence in May 2008.
UK-based Diligenta has been working with SLF as preferred supplier since October 2007, following a competitive tender which came towards the natural end of SLF UK's existing outsourcing agreement.
Diligenta will continue to run the operation in Basingstoke, where SLF UK's Head Office is based.
''Diligenta and TCS will ensure that SLF UK continues to receive market leading standards of customer service,'' said Phiroz Vandrevala, Chairman of Diligenta.
''Our vision was to establish a centre of excellence in the UK to capitalise on the growing BPO trend and to cultivate new opportunities in this sector,'' said A S Lakshminarayanan, Vice President and Country Head, TCS UK and Ireland.
''With the SLF deal, Diligenta is moving into the second phase of its history, expanding its client base and UK market share and we are confident it heralds further growth for Diligenta.'' Janet Fuller, Chief Executive of SLF UK explained, ''we have successfully outsourced our customer services operations for over five years. In preparation for the natural end of our existing outsourcing agreement, we undertook a detailed and thorough review of the BPO market in the UK and selected Diligenta for its cost guarantees, risk transfer capability and its commitment to match or exceed our service requirements.'' Diligenta is a global IT services, business solutions and outsourcing firm.
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