Sundaram to set up BPO facility in Madurai

Chennai, Jan 28 (UNI) The city-based Sundaram Business Services (SBS), the BPO arm of Sundaram Finance, has announced its first expansion into a tier-two city with the setting up of a BPO facility in Madurai.

Talking to newspersons here today, SBS Executive Director P SRaghavan said the new 12,000 sq ft BPO delivery facility would come up in the heart of the city and become operational by the middle of next month.

As part of this expansion, SBS plans to hire over 500 employees for its new facility within the next 12 months, he added.

To kick off its Phase-I expansion in the city, SBS would initially provide policy administration services for one of its leading life insurance customers from out of its Madurai facility, he said.

He said currently SBS had BPO facilities in Chennai, Mumbai and Delhi.

Commenting on the infrastructure expansion, Mr Raghavan said "the infrastructure expansion into Madurai is on the back of a few important domestic outsourcing deals we have won in recent months.

Also, a few of our existing customers in India, in the financial services space, have expanded their outsourcing engagement with SBS." SBS offerings include accounting services, credit processing, deposit processing, employee administration and insurance related processing services, he said, adding, "in keeping with Sundaram Finance's core philosophy of 'Do what you know best', SBS focuses on 'Non-Voice' support services".

On the reason for choosing Madurai for its latest BPO facility, Mr Raghavan said, "Madurai's infrastructure is impressive for a city of its size. The city has a robust public transportation system and a well-developed intra and inter-state bus and railway systems. With well established and renowned educational institutions, the city offers quality talent pool for us to tap into as we expand our BPO presence." UNI SNR DS 1736