IDS launches customer retention tool solution

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Bangalore, Dec 19 (UNI) IDS Softwares Pvt. Ltd., a leader in integrated IT solutions for the Hospitality industry today announced the launch of Fortune Care, a software solution that will act as a customer retention tool for hospitality businesses, by enabling them to deliver quality customer service.

As a Quality Management Software Solution, it allowed guests in a hotel to make calls to a single number from whereon, the system would log, allocate, track, analyse the requests or complaints and incidents to enhance and streamline guest services, the company said in a release here today.

Fortune Care helped in automatic escalation of request/complaints or incidents that were overdue, be it informing the VIP status of a guest to the housekeeper, or letting the HOD / general manager know that extra soap or extra towel tops the list of guest incidents the release added. It helped set pre-defined timeframe for service deliveries which once set, has to be adhered to, creating a new standard benchmark for servicing a guest. Apart from in-bound calls from in-house guests, it also handles out-bound calls from customers requesting for information on rooms' availability and reservation.


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