Talisma releases updated customer interaction suite

Bangalore, May 2 (UNI) Talisma Corporation, a leading provider of Customer Interaction Management (CIM) solutions has released the latest version of its innovative customer service, sales and support suite, Talisma CIM 8.0.

Talisma CIM 8.0 includes many updates, with the most significant being the addition of proactive capabilities in the two new CIM products Talisma Campaign and Talisma VoIP, and the existing Talisma Chat Talisma said in a release here today.

''The proactive capabilities in CIM 8.0 are state-of-the-art, and exactly what Pitney Bowes needs to take the customer experience to the next level,'' said Marcy Constantine, Director of Global Online Customer Solutions for Pitney Bowes. "The new agent interface is sleek, user friendly, and will help our agents improve productivity." UNI