American Airlines call center comes to India

New Delhi, Mar 09: American Airlines, a founding member of the Oneworld Alliance, has announced the shifting of its Asia-Pacific call center operations to India, from Australia.

The airline has appointed Bird Information Systems (BIS), a technology provider of automated aviation and travel-related software solutions, to provide call centre services for travel-related queries of its customers not only in India, but the entire Asia-Pacific region.

This agreement follows an earlier City Ticket Office (CTO) agreement, which American Airlines had signed with the Bird Group last year. American Airlines currently operates a daily Delhi-Chicago non-stop service with connections to more than 125 cities in the United States from Chicago.

As part of the long-term agreement signed between the two companies, Bird will provide American Airlines call centre services round the clock to handle all customer requests relating to travel bookings, reservation, fares, ticketing (including e-tickets) and other general information related to the airline. While the outsourced City Ticket Office operations run in four major cities namely Delhi, Mumbai, Chennai and Bangalore, the outsourced call center operations from its office in Connaught Place, Delhi.

OneIndia News