HDFC Bank signs multi-million dollar contract with CA

Mumbai, Jan 18 (UNI) CA (NYSE: CA) today announced that HDFC Bank, one of India's leading financial institutions, has entered into a multi-million dollar contract to implement CA's Enterprise IT Management (EITM) solutions enterprise-wide.

CA's EITM takes an innovative approach in managing technology to simplify and unify operations in the complex IT environment that exists at HDFC Bank, a company release here today said.

Over the past five years, HDFC Bank has successfully been using CA technology to simplify IT administration and improve customer service levels in support of strategic growth objectives. The new technologies of EITM, now acquired by HDFC Bank include eHealth, Spectrum, Configuration Management Database (CMDB) and Access Control products from CA's eTrust Identity and Access Management (IAM) offerings.

HDFC Bank at present has an enviable network of 583 branches spread across 263 cities across India. All branches are linked on an online real-time basis. Customers in 120 locations are also serviced through telephone banking. The bank even has 1,471 networked ATMs across cities. HDFC Bank offers a full line of financial services to retail and corporate customers throughout India.

CA CMDB helps consolidate and reconcile data to deliver a common view of a customer's IT environment, thereby providing greater management control over IT processes. By providing a ''single source of the truth'' about Configuration Items and mapping them to business services, CA CMDB improves a wide range of ITIL processes-including Change, Incident, Problem, Availability and Capacity Management.

''Our infrastructure is the cornerstone of our business, so every IT resource needs to be cohesively managed in order to deliver 24 x 7 availability and support,'' HDFC Bank Head of Information Technology C N Ram said.

CA's EITM modules simplify the complexities involved in managing risks, creating an extremely stable technology environment for all of our business operations, he added.

''Our long-standing relationship with HDFC Bank over the years reflects CA's commitment and ability to meet the needs of growth-oriented companies that are increasingly dependent on the use of technology to achieve competitive advantages and enter new information-intensive markets,'' said CA India Managing Director Ninad Karpe.

UNI