HCL Tech, HP tie-up for IT management prog

New Delhi, Jan 17: HCL Technologies and Hewlett-Packard (HP) today entered into a strategic partnership and inaugurated EnsureIT, an IT management programme for assured IT performance for the company's BPO division, HCL BPO.

With EnsureIT, HCL BPO will be the first BPO in the country to successfully deploy the ITIL based management solution positioning it to expand its service offerings to its global customers.

Spread across eight geographically dispersed centers and with a workforce of more than 11,000 employees, HCL BPO will now leverage EnsureIT as the single point of contact for end-user management.

The newly deployed infrastructure management services will harness 400 plus server and network infrastructure at HCL BPO.

''The partnership with HP has made it possible for us to leverage our infrastructure better so as to maximise utilisation, performance and improve response time,'' Mr Ranjit Narasimhan, President and CEO of HCL BPO said.

As part of the agreement, HCL BPO has deployed the entire suite of HP OpenView products to create service offerings for their customers. It has demonstrated a stringent commitment to international benchmarks of IT service management including ITIL and ISO 2000.

The business needs addressed by the EnsureIT include, proactive monitoring of all infrastructure components, quick restoration of service in case of downtime, SLA (service level agreement) driven quality of service, impact on revenue and real-time information alerts to all stakeholders through multiple channels including email, SMS and mobile.

UNI