Envox links up with Servion Global

Chennai, May 23 (UNI) Envox Worldwide, a leading global provider of voice solutions, today announced that it had added Servion Global Solutions, a leading provider of Customer Interaction Management solutions, as a global solutions partner.

Under the agreement, Servion will develop and deploy voice solutions based on the entire Envox Worldwide product line.

Together, the two companies would work to enable enterprise Contact Centers to easily migrate from legacy systems to standards-based voice solutions, including VoIP solutions that simplify network management, optimize Contact Center efficiency and improve customer service, an official release here said.

'Our partnership with Envox Worldwide creates new market opportunities for us, especially in Contact Centers that are looking to benefit from new standards and technologies, such as speech, VoiceXML and VoIP,' said Shankaran Nair, Senior Vice President, Marketing and Business Development, Servion Global Solutions.

'Companies that are looking at optimizing investments will find products from Envox an ideal fit as it enables them to leverage their existing investments in hardware, software and application development while adopting to newer standards and technologies'.