Indigo Compensation Plan For Affected Passengers In December 2025

IndiGo Airlines is preparing a large compensation exercise after major flight cancellations and delays in December 2025. Payouts are scheduled to start from 26 December and are expected to cross Rs 375 crore. The plan covers almost 3.8 lakh passengers, following directions from the Ministry of Civil Aviation.

The first tranche will go to customers whose bookings were made directly on IndiGo’s website or mobile app. IndiGo Airlines expects to credit compensation for these passengers within a week of 26 December, since their contact and payment details are already stored in the airline’s systems.

IndiGo Airlines compensation details for affected passengers

Travellers who were left stranded at airports between 3 December and 5 December will receive travel vouchers worth Rs 10,000. These vouchers can be used only on IndiGo Airlines flights and will stay valid for 12 months. Passengers will also get cash payouts, which vary with the length and nature of disruption.

Under current aviation rules, affected IndiGo Airlines passengers are entitled to cash compensation between Rs 5,000 and Rs 10,000. The Directorate General of Civil Aviation will supervise this IndiGo Airlines compensation programme through the AirSewa portal, aiming to ensure transparency and complete coverage of eligible cases across different airports.

For tickets bought via travel agents or online travel aggregators, IndiGo Airlines will first collect passenger details from these intermediaries. The airline will then release compensation using the same payment channels. This large payout follows a high-level review meeting led by Aviation Secretary Samir Sinha on disruptions and passenger complaints.