GSRTC QR-code passenger feedback expands network-wide, reports 4.7 out of 5 satisfaction

The Gujarat State Road Transport Corporation (GSRTC) has expanded its QR-code passenger feedback system across more than 8,000 buses and 125 bus stations and control points. A report covering March 1 to June 19, 2026, shows an average satisfaction score of 4.7 out of 5 from 313,824 passengers, based on service factors such as safety, cleanliness, punctuality, comfort, and staff behaviour.

The Gujarat State Road Transport Corporation (GSRTC) has rolled out a QR-code-based passenger feedback system across its services. Officials said on Saturday that the system has returned an average satisfaction score of 4.7 out of 5. The rating came from passenger responses collected over several months. The digital tool now covers buses and key operating locations.

The passenger feedback report covered March 1 to June 19, 2026. It drew on responses from 3,13,824 passengers, according to officials. The report measured views on several service areas. These included safety, cleanliness, punctuality, seating comfort, and staff behaviour. The corporation said the results showed strong satisfaction on core operating measures.

GSRTC QR-code passenger feedback system scores 4.7 out of 5

Officials said the QR-code-based passenger feedback system did not remain limited to collecting ratings. Complaints, suggestions, and other issues raised by passengers were sent quickly to concerned departments. These inputs were also forwarded to local bus depots for action. The corporation said the feedback was checked without delay. Corrective steps were then taken at ground level.

GSRTC QR-code passenger feedback system expanded beyond pilot buses

GSRTC began the QR-code-based passenger feedback system as a pilot in March 2025. The initial rollout covered only premium luxury buses. Officials said the early response encouraged a wider expansion. QR codes were later placed at 125 bus stations and depot control points. The system was also installed in more than 8,000 buses across the network.

"We are committed to providing commuters with the best possible public transport services,\" said the release, quoting Deputy Chief Minister Harsh Sanghavi. The corporation linked this commitment to how it handles passenger inputs. Officials said the process focuses on checking feedback and fixing issues quickly. The latest report period and ratings were presented as evidence of that approach.

With inputs from PTI