Flyers May Soon Get 48 Hours for Free Air Ticket Cancellation, Says DGCA

The Directorate General of Aviation (DG) is set to introduce new rules for air ticket refunds, aiming to make the process more transparent and efficient. These changes are designed to enhance passenger rights and hold airlines accountable. The proposed Civil Aviation Requirement (CAR) aims to simplify refunds, improve transparency, and restore passenger trust.

The DGCA's draft rules suggest that refunds should be processed within 21 working days, addressing frequent delays experienced by passengers. This change will ensure quicker resolutions and eliminate hidden deductions. Airlines will also need to refund statutory taxes and airport fees even if a passenger cancels late or is marked as a no-show.

48-Hour Free Cancellation Window

Passengers may soon benefit from a 48-hour period after booking during which they can cancel or amend their tickets without incurring charges. This flexibility won't apply to domestic bookings made less than five days before departure or international bookings made less than 15 days before departure. After this window, standard cancellation fees will apply according to airline policies.

For tickets booked through travel agents, the responsibility for refunds will lie directly with the airlines. This ensures accountability and speeds up the resolution process. In cases of medical emergencies leading to cancellations, airlines can offer a credit shell only if the passenger consents, preventing automatic imposition.

The DGCA has clarified that airlines cannot charge for minor name corrections if reported within 24 hours of booking on their website. This measure aims to prevent unnecessary charges and provide clarity for passengers making small adjustments.