• search
For Mumbai Updates
Allow Notification  

Call drops: Jio to report operator-wise data

By Ians English

Mumbai, Sep 2: Reliance Industries on Friday asked incumbent telecom service providers to provide adequate interconnect points in their network to ensure calls from Jio subscribers go through to their users, and said it will begin reporting operator-wise call failures on its web site.

The company also asked the incumbents to provide mobile number portability facility to Jio -- which allows a customer to migrate from one subscriber to another, while retaining the existing telephone number -- now that commercial services have been announced.

Reliance Jio

"Incumbent operators have maintained that once Jio intimates Department of Telecom and Telecom Regulatory Authority of India (TRAI) of its commencement of services in accordance with the License conditions, they would provide adequate inter-connection facility to Jio as per Jio's requirements and mobile number portability facility," the company said in a statement.

"We expect and hope that following commencement of services by Jio, the incumbent operators would fulfil their obligations to provide adequate interconnection and mobile number portability facility," it said.

"In the spirit of putting the customer-first and complete transparency, Jio would report its operator-wise call failure numbers on its website, awww.jio.com', on a regular basis," the company said in the statement, while acknowledging the welcome accorded by existing players to its entry into India's telecom and data services space.

The statement comes against the backdrop of Reliance Industries Chairman Mukesh Ambani telling shareholders on Thursday that in the past week alone its Jio users faced some 50 million call drops due to insufficient interconnect facility provided by existing players, thereby giving a wrong impression about the quality of his company's service.

"The onus is rightly on the incumbent operators not to misuse their market power by creating unfair hurdles, when it comes to providing points of interconnect between their networks and Jio's network. Such hurdles will serve only to create a poor experience for Jio customers who are trying to make calls to incumbent operators' networks," Ambani had said.

Jio, on Friday, also announced that all existing test users will transition to the Jio welcome offer from Sep 5.

This again follows Ambani's announcement on Thursday that all domestic phone calls, including roaming, from the Jio network will be free forever, and that a four-month introductory offer was being made to everyone of a zero-tariff voice and data services, beginning on September 5.


For Daily Alerts
Get Instant News Updates
Notification Settings X
Time Settings
Clear Notification X
Do you want to clear all the notifications from your inbox?
Settings X
We use cookies to ensure that we give you the best experience on our website. This includes cookies from third party social media websites and ad networks. Such third party cookies may track your use on Oneindia sites for better rendering. Our partners use cookies to ensure we show you advertising that is relevant to you. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on Oneindia website. However, you can change your cookie settings at any time. Learn more