Coempt CEO Says No Major Glitch In CBSE OSM System, Calls Student Complaints ‘One Of A Kind’

Questions over the CBSE on-screen marking platform have grown after many Class 12 students reported wrong marks, blurred scripts and portal crashes, but Coempt Edu Tech chief executive VSN Raju has insisted that the CBSE OSM digital evaluation system is functioning properly and that the problems so far are limited cases rather than a sign of wider technological collapse.

Raju, whose Hyderabad-based firm built the digital evaluation platform, told The News Minute that claims the CBSE OSM digital evaluation system was filled with flaws were "absolutely wrong", even as students continued to allege swapped pages, unreadable scans and confusion over answer booklets shared during the revaluation window.

CBSE OSM digital evaluation system and Vedant Shrivastava dispute

The row intensified when Delhi student Vedant Shrivastava said the Physics answer sheet shared by CBSE was not the one submitted in the examination hall, an allegation that sparked more complaints about the CBSE OSM digital evaluation system from students who claimed their pages were mismatched, scans appeared blurred or they struggled to access digital copies.

Responding to the Vedant Shrivastava case, Raju said Coempt Edu Tech's first assessment showed the incident linked to mistakes during manual scanning rather than a breakdown of the CBSE OSM digital evaluation system, adding that the company had traced the centre and staff member involved and was continuing to check the chain of events.

CBSE OSM digital evaluation system rollout and student complaints

CBSE introduced the CBSE OSM digital evaluation system for Class 12 board examinations in 2026, replacing paper-based checking with scanned answer scripts that evaluators access online, a change the board said would limit manual handling and remove errors in totalling, but the switch soon drew criticism as several students claimed discrepancies between what they wrote and what was visible on the shared digital scripts.

Raju said about 95% of candidates who applied for photocopies or digital versions of their answer booklets under the CBSE OSM digital evaluation system had already received them, and stressed that the scanners in use were standard devices employed across the examination industry, while also stating that remaining complaints about blurred images were being examined by CBSE without committing to a completion date.

Political row over CBSE OSM digital evaluation system contract

The dispute around the CBSE OSM digital evaluation system also moved into politics when Congress leader Rahul Gandhi asked why Coempt Edu Tech had been chosen for the contract despite what Gandhi called a "murky past" in connection with Telangana examination problems, questions that CBSE rejected by saying procurement followed the General Financial Rules and involved open tendering.

As part of that tender for the CBSE OSM digital evaluation system, CBSE said it issued a request for proposal in August 2025 and later awarded the work to the qualified bidder after scrutiny, while The News Minute reported that by November 2025 the final tender phase had two firms, Tata Consultancy Services and Coempt, that met the technical conditions.

Security concerns and CBSE OSM digital evaluation system test server

Raju also addressed security worries surrounding the CBSE OSM digital evaluation system after a 19-year-old ethical hacker claimed to have broken into the platform and found weaknesses, stating that the main CBSE server running live evaluations had not been accessed and that the reported breach concerned a separate internal system.

According to Raju, the server accessed by the hacker was used only for testing the CBSE OSM digital evaluation system with dummy examination data, was never linked to any client activity, and had public access as part of internal trials, meaning that actual answer scripts and student information from CBSE were not exposed.

Pilot runs, Telangana history and CBSE OSM digital evaluation system defence

Media reports had claimed CBSE used only a small pilot before introducing the CBSE OSM digital evaluation system across India, but Raju said there were several dry runs from mid-January with thousands of evaluators participating and that on some days up to 40,000 faculty members logged in to practise digital checking on the platform.

Coempt Edu Tech, which calls itself an examination technology company with more than 25 years of work in digitising and evaluating answer books and says it manages examination processes for over two million students each year, has also faced renewed attention because of the 2019 Telangana intermediate examination controversy, when over 3.8 lakh students failed and more than 20 students died by suicide following allegations of administrative and marking errors linked then to software provider Globarena Technologies.

Company documents cited by The News Minute show Globarena Technologies changed its name to Coempt Edu Tech within months of the Telangana incident, and when asked about the timing and whether it related to the CBSE OSM digital evaluation system scrutiny, Raju said there was no attempt to escape responsibility, stating, "We changed our name, all our clients know this, and I am still the CEO. We are not hiding," while pointing out that both the High Court and Supreme Court cleared the firm in related cases.

The Supreme Court noted in 2019 that of the 3.8 lakh Telangana students who initially failed, 1,183 were later declared passed, putting the evaluation error rate at 0.16%, and dismissed petitions seeking a fresh round of marking and criminal proceedings against the company, a legal outcome that Raju now cites while arguing that the CBSE OSM digital evaluation system is facing isolated operational issues rather than deeper technological flaws.