Bengaluru Crematorium Rules Updated; Online Booking Now Compulsory Under GBA

The Government Burial Authority (GBA) has introduced new guidelines for conducting last rites at electric crematoriums in the city, making online registration compulsory for all cremations. The move is aimed at streamlining procedures and improving management across facilities under its jurisdiction.

The GBA, which oversees crematorium operations in the western zone, has issued a public advisory detailing the revised system. Officials said the changes are intended to reduce delays, avoid confusion, and ensure a more organised experience for grieving families during cremation procedures.

New System Across Five Crematoriums

The updated guidelines will be implemented across five electric crematoriums located within the GBA's western zone limits. Authorities said the digital system is designed to bring uniformity in operations and improve service delivery at all designated facilities.

Under the new rules, online registration through the official website (https://bbmp.gov.in) has been made mandatory before arriving at any crematorium. Without prior registration, cremation services will not be permitted at the facility.

Fixed Fee and Online Payment System

The GBA has also introduced a uniform cremation fee of ₹250. Citizens are required to complete the payment online and obtain a digital receipt. This receipt must be presented at the crematorium to proceed with the last rites.

Officials said the standardized fee and digital payment system will help simplify transactions and reduce administrative inconsistencies across centres.

Strict Documentation Requirements

The revised guidelines include enhanced documentation requirements to ensure proper verification and record-keeping.

Families are required to submit:

• A completed application form
• Death report
• Medical certificate confirming cause of death

A doctor's certification in Form-4A has been made mandatory for validation purposes.

In addition, identity proof of the deceased is compulsory. Accepted documents include Aadhaar card, ration card, voter ID, PAN card, or transfer certificate (T.C). In relevant cases, a cremation authorization certificate must also be provided.

GBA officials stated that the new measures are part of a broader initiative to digitise civic services and improve transparency in public administration. The system is expected to enhance accountability while ensuring better record management of cremation services.

Authorities have urged citizens to strictly follow the updated procedures to avoid inconvenience, particularly during emotionally sensitive situations. They also emphasised that the reforms are designed to make the process more efficient, structured, and respectful for grieving families.