CII launches Global Enterprise Product Support Forum

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Bangalore, Jan 31 The Confederation of Indian Industry (CII) Mission on Knowledge and Skills today announced the launch of Global Enterprise product Support (CII-GEPS) Forum, a body to spearhead India's transition to a preferred destination for global enterprise-level product services.

The forum would work toward enabling enterprise product support service providers to optimally leverage the potential of talent in India to service customers globally. It had been formed by companies like Avaya, CA, EMC, IBM, Microsoft, Oracle, Yahoo in collaboration with CII. Meanwhile, IDC in association with CII released a report on the occasion on EPS services that projected export growth for India from the present USD 1.4 billion to USD 10.7 billion by 2012.

Delivering the keynote address at the launch Chairman of CII Mission on Knowledge and Skills Ashok Soota said that India's transition into a knowledge-based economy was well underway, given the availability of experienced talent and robust educational infrastructure.

"Effective knowledge management is the key for India to become a knowledge superpower. The country needs to exploit this capability domestically and help the country leapfrog onto the world stage. CII-GEPS Forum is one such platform to help realise this vision," The Mind Tree Chief said.

Speaking on the occasion Karnataka Secretary for IT and BT M N Vidyashankar the first of its kind initiative would position India as the global destination for EPS services. The state government would partner with CII to chart one more of India's success stories in the IT sphere, he said.

CII-GEPS Forum spokesperson Rajeev Shroff said India was projected to become a leading hub for enterprise-level product support services by 2012. The Forum had been formed to maximise the potential of the EPS industry in India and to help make talent in country employable and market-ready. "The Forum will provide a platform to companies to benchmark skills and map them to talent, and provide a body of reference to companies that are considering India as an option for high-end technical support," he said.

Announcing the findings of the IDC report, Kapil Dev Singh, Country Manager, IDC India said the business of EPS was evolving as companies were seeking new ways to increase customer value and strengthen customer relationships.

The key findings of the report included that EPS services export from India would grow at 49 per cent to reach USD 10.7 billion in 2012. There was a significant growth momentum and EPS services industry in India would grow to accommodate 15 per cent of the global EPS workforce from the present 9800 to 60,000 in five years.

On seeing this growth potential, there was an urgent need to create a high quality certified resource pool available to support the industry, the report said.

CII Chief Information Officer Vikram Tiwathia said the Forum would need a proper support of the government and more importantly create awareness in the academic community to build a sustained supply chain of talented human capital.


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