QCI to help Delhi hospitals provide best clinical care

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New Delhi, Dec 18 (UNI) Government Hospitals in Delhi will soon attain quality standards to provide best services and enhance patients' satisfaction.

In order to provide comprehensive consultancy services and technical support, the Delhi Government today signed an MoU with Quality Council of India (QCI) which will prepare hospitals for accreditation as per National Accreditation Board for Hospitals and Healthcare Providers (NABH) standards.

Speaking on the occasion, Chief Minister Sheila Dikshit expressed confidence that the Memorandum of Understanding (MoU) would help in enriching competency of Delhi Hospitals in clinical care.

She described this as a great and confident step, which would pave way for attaining standards to enhance patients' satisfaction.

''With this major step taken, it will be the endeavour and determination of the Government to improve the quality of healthcare services of Delhi in line with the best quality standards prevailing in the country,'' Ms Dikshit said.

The process would involve a thorough review of physical infrastructure, manpower requirements, availability and maintenance of equipment and instruments, sensitization of policy makers and training of hospital personnel.

Besides, patient and employee satisfaction surveys would be undertaken, hospital utilisation rates assessed, signage will be improved and new manuals and standard operating procedures prepared.

The Chief Minister requested QCI Secretary General Giridhar J Giani to provide services and support to as many primary health centres as possible in the capital so that the burden on the hospitals could be reduced by attending those with minor ailments at these dispensaries.

Delhi Health Minister Yoganand Shastri assured that there would be no dearth of funds for maintaining standards in Delhi Hospitals and healthcare system.

To begin with, the exercise for Quality Assurance will be undertaken in GB Pant Hospital, Lok Nayak Hospital, GTB Hospital, Janakpuri Super Specialty Hospital and Chacha Nehru Bal Chikitsalya (CNBC) and completed within six months.

The remaining 26 hospitals will be taken up in phases and all hospitals covered within three years.


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