Bangalore, Dec 10: Microland, one of India's leading IT Infrastructure Management Outsourcing Services Provider, today announced the launch of its Global Tech Support Centre which will house 750 personnel supporting global customers across 13 countries.
The new facility which would process over four million transactions a year was inaugurated by Governor Rameshwar Thakur here today.
The facility had been built using best-of-breed telecom technology from Avaya and Nortel.
Integrating voice, email and chat support, the support centre's uniqueness rests in the fact it integrated tech support with IT Infrastructure Management Services (IMS) capability.
According to Pradeep Kar, Chairman and Managing Director,Microland, ''Indian companies continually aim at moving up the value chain to command higher margins.
''Our move to launch a separate Global Tech Support Centre integrated with IMS is to increase our capabilities in providing high end services to meet the demands of our global customers.
''Tech Support and Infrastructure Management Outsourcing are growing at a faster pace than traditional software development and Business Process Outsourcing.''