TRAI directs telcos to ensure quality standards

New Delhi, July 13: Telecom Regulatory Authority of India (TRAI) has directed the service providers that they must work out their action plan to meet the quality of service parameters.

The Authority has held meetings individually with the service providers on 9, 11 and 12 July, 2007 and expressed its concern for the poor quality of service provided by them in respect of certain parameters both for Basic and Cellular Mobile Services.

The service providers have assured to meet these benchmarks, a TRAI statement said today.

TRAI has been closely monitoring the performance of service providers against the Quality of Service (QoS) benchmarks through Quarterly Performance Monitoring Reports (PMRs) received from the service providers.

The analysis of the PMRs indicated that some of the service providers are not meeting the quality of service benchmarks in respect of some of the QoS parameters.

Apart from monitoring of the QoS through PMRs, TRAI also undertakes objective assessment of the Quality of Service of Basic and Cellular Mobile Services through an independent agency.

Based on the analysis of performance monitoring reports of service providers and report submitted by independent agency for the four quarters in the year 2006-07, service providers were informed in June, 2007 by TRAI about shortfall in achieving certain benchmarks of quality of service parameters specified in the regulation on Quality of Service of Basic and Cellular Mobile Telephone Services, 2005 (11 of 2005).

UNI