Telecom companies take the cake for maximum consumer complaints

New Delhi, Apr 25 (UNI) The telecom companies account for over 19 per cent of the complaints received by the National Consumer Helpline (NCH), followed by banks and insurance companies, according to a statement released today.

The complaints that NCH receives, is forwarded to the telecom service providers for redressal. Of the six telecom companies, MTNL and Idea have been providing regular feedback to NCH on the complaints sent to them.

NCH has proposed that a telecom ombudsman be set up on the lines of banking and insurance ombudsmen.

Of the total complaints received by NCH, 10 per cent pertain against banks while over 3 per cent of the complaints relate to defective services provided by insurance companies.

NCH has started transmitting complaints to various companies and track them on-line to facilitate speedy redressal of grievances.

This is a voluntary approach and so far Standard Chartered Bank, HDFC Bank, HSBC Bank, Citibank, ING Vysya Bank, ABN Amro Bank, ICICI Bank, PNB, Canara Bank and Banking Ombudsman (New Delhi), LG, Samsung and MTNL have joined this system.

NCH accepts complaints against various service providers and guides consumers in finding solutions to problems related to products and services. NCH can be approached at 1800-11-4000 (toll-free no.), said an official release issued here today.

UNI