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Idea in 10-yr pact with IBM valued at 0 mn

By Staff
Google Oneindia News

New Delhi, Mar 21: Mobile services provider Idea Cellular Ltd today announced a 10-year business transformation pact with IT firm IBM valued at up to 800 million dollars, to develop its business processes and technology infrastructure.

''The 10-year pact, depending upon Idea's business revenues and circle expansion, would size around 600 million-800 million dollars,'' India' fifth largest telecom company said.

The pact has been designed on an innovative risk-reward revenue sharing model and covers all of Idea's existing operations and potential new additions.

Idea Cellular Managing Director Sanjeev Aga said, ''Our partnership with IBM will bring value to our customers, employees and shareholders. We will harness IBM's power to support Idea's explosive growth with robust, best-in-class solutions that address scalability, complexity, innovation and cost control, to provide Idea with the most advanced business processes globally.''

The partnership between Idea and IBM will enable the mobile company to accelerate time-to-market of new services to delight customers and enhance loyalty. It will help it in leveraging opportunities from the convergence of voice, data, video and wireless technologies and add new revenue streams to provide a competitive edge.

The pact with IBM will enable Idea to meet the needs of its 14 million current subscribers and future growth.

This will be through supporting end-to-end transformation of business critical processes including billing, revenue assurance, and credit collection, subscriber management, business intelligence, fraud management, customer relationship management, e-billing and payment, and customer self care.

IBM will also undertake the management and support of Idea's IT Infrastructure. All IT department employees of Idea would play a key role in the transformation, either as Idea employees or as IBM employees.


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