American Airlines shifts call centre operations to India

New Delhi, Mar 8 (UNI) American Airlines has announced shifting of its Asia Pacific call centre operations to India from Australia.

The world's largest airline has appointed Bird Information Systems, a leading technology provider of automated aviation and travel related software solutions, to provide call centre services for travel related queries of its customers in India and Asia Pacific region.

The agreement follows an earlier city ticket office agreement which American had signed with the Bird Group last year. The airline currently operates a daily Delhi-Chicago non-stop service with connections to more than 125 cities in the United States from Chicago.

American is the world's largest airline serving 250 cities in over 40 countries with more than 4,000 daily flights. The combined network fleet numbers more than 1,000 aircraft.

It is a founding member of the oneworld Alliance which brings together some of the best and biggest names in the airline business.

UNI