Nipuna wins Rajiv Gandhi National Quality Award

Hyderabad, Feb.15 (UNI) Nipuna Services Ltd., Satyam's BPO subsidiary today said it had become the first Indian Business Process Outsourcing (BPO) company to win the prestigious Rajiv Gandhi National Quality Award (RGNQA).

The award was the highest recognition Indian companies could receive for quality and organizational excellence. Nipuna was honored for its work in the ''Large-Scale Service Industry'' category in 2006.

The Bureau of Indian Standards instituted the Rajiv Gandhi National Quality Award in 1991 to recognize leaders in the country-wide movement toward exceptional quality. The honour is on par with the Malcom Baidridge National Quality Award for companies in the United States, the Deming Prize for Japanese organisations and the European Quality Award.

The Bureau considered the following ten parameters when assessing Nipuna's delivery center here-- leadership, policies, objectives and strategies, human resource management , resources, processes, customer-focused results, employee satisfactioan, impact on environment and society and business results, the company said in a release here.

UNI