Healthcare, BPO's new growth engine in India

By Staff
|
Google Oneindia News

Kolkata, Jan 15: Healthcare will be the new growth engine of the BPO sector in India, according to a report by Ernst and Young and India Brand Equity Foundation.

The report, released recently, finds that the healthcare BPOs might account for nearly two lakh people in India by 2008, up from about 20,000 people in the medical, healthcare and pharmaceutical (MHCP) BPO space now.

The healthcare system in developed countries was seen to be riddled with inefficiencies, excessive administrative expenses, inflated prices, poor management, inappropriate care and wastage, the report mentioned.

"These problems significantly increase the cost of medical care and health insurance for providers and patients. This is what is pushing the growth of healthcare BPO in India," it said.

Nasscom president Kiran Karnik also said recently that several high-end services like clinical data analytics, biometric services and medical engineering are now coming to India. Traditionally, outsourced services included mainly medical insurance claims processing and digitising patient health records (medical transcription).

Newer services being outsourced from India, include research, analyses and reports on emerging technologies for major US healthcare foundations and organisations, and for industry publications.


UNI

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