Toyota launches new vehicle servicing initiative

Bangalore, Sep 25 (UNI) Toyota Kirloskar Motor (TKM) today announced the launch of a new global standard in vehicle servicing here, Express Maintenance (EM), that promises one-hour periodic maintenance servicing for all Toyota vehicles.

Company Deputy Managing Director K K Swamy told reporters here that the initiative utilised the Toyota production system and Kaizen methodologies to increase customer satisfaction and retention. The EM service reduced servicing time of a vehicle to one-hour from the existing one-day by eliminating the stagnation time of in-between process and reducing process time.

''Process Kaizen on the other hand will reduce lead times and guaranteed vehicle delivery in express time,'' he said, adding that this service option was available to customers at the same price as normal service.

The pilot project was first implemented at one of Toyota's dealership in Mumbai and received overwhelming response from customers. Ravindu Toyota, Bangalore, was the first Toyota dealership in South India to be certified for implementation of EM Service. Mr Swamy said the service would be extended to six other dealerships across the country by the end of 2007.

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