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TRAI releases draft quality of service regulations for CAS

Written by: Staff

New Delhi, Aug 23 (UNI) The Telecom Regularity Authority of India(TRAI) which has been asked to prescribe the quality of service standards for areas where CAS is to be implemented from December 31, today put out a draft of the Quality of Service Regulation.

It said here today that the draft was based on detailed examination and analysis of the inputs received during the process of consultation. The cable operators and multi-service operators are to observe these regulations in providing cable television services in CAS notified areas of Mumbai, Kolkata, Delhi and Chennai.

The regulations have been drawn keeping in view the facts that the industry would be subject to prescription of quality of service standards for the first time and, therefore, would need time to adjust to the concerns of the subscribers of TV channels on various quality of service aspects.

The issues addressed in the regulations broadly cover the following major areas: Connection, disconnection, transfer and shifting of cable services.

Complaint handling and redressal in respect of cable services.

Billing Procedure and billing related complaints STB related issues and complaints thereof and positioning of channels/taking the channel off air.

A full text of the regulation along with the Explanatory Memorandum is available on TRAI's website www.trai.gov.in .


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