24/7 customer declared best performing global call centre
Bangalore, Aug 8 (UNI) 24/7 Customer, a premier global provider of business process outsourcing services, has been named the best performing global call centre in an international book titled 'The 50 Best Managed Global Outsourcing Vendors,' a collaboration between Sourcing Magazine and The Black Book of Outsourcing.
The annual survey, which analysed over 870 international outsourcing vendors in 63 countries, was considered by users, clients and employees to find the ''Top 50 best managed vendors'' for 2006.
The companies were ranked based on their consistent strength in the areas of human capital performance, CEO commitment, corporate direction and leadership impact. Other factors included client and employee satisfaction, a company release here said today. 24/7 Customer had been evaluated on 44 indicators on outsourcing industry superiority, of which 26 indicators were specific to leadership, and 18 addressing operational results. Scott Wilson and Doug Brown, co-authors of The Black Book of Outsourcing, state in the book: ''Continual improvements earned 24/7 Customer, the distinction of being the best performing global call centre; lowering attrition and actively mentoring workers to keep clients happy.'' Co-founder of 24/7 Customer P V Kannan said in the release that the company was honoured to receive this prestigious ranking, as it rapidly expanded its presence across the globe and strove to create better value for its clients.
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