IRCTC plans initiatives for passengers' comfort

Mumbai, Aug 1 (UNI) The Indian Railway Catering and Tourism Corporation Limited (IRCTC) today announced a slew of initiatives for the comfort of passengers and to boost tourism.

Among its various initiatives, the IRCTC proposed to start call centres across the country to help passengers book their tickets.

Addressing a press conference here today, IRCTC managing director P K Goel said the call centres would provide passengers with all sorts of information regarding their journey and would also undertake booking of tickets.

Mr Goel said a pilot project will be launched within a couple months in Mumbai and other metros, and such call centres would be made functional at other centres across the country within six months.

He said passengers can book their tickets at the call centres and the same will be delivered at their residences within 24 hours at a nominal fee. The call centres would also provide passengers information on reservation status, availability of trains, tourism packages and other details, Mr Goel added.

In a bid to promote tourism, the IRCTC would come out with tourism packages for passengers. These packages will be cheaper than those offered by private operators, he claimed.

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