IRMC's first call centre in Noida with 350 employee capacity

New Delhi, July 26 (UNI) Leveraging the recent deployment of its VoIP-enabled global network, New York-based call center IRMC today opened its first call center in Noida, set up with a multi-million dollar investment, and an initial capacity of 350 employees.

However, the company plans to increase its headcount tenfold over the next few years.

''With one of the first and largest all digital, voice-over-Internet Protocol (VoIP) deployments in the call center marketplace, we can seamlessly connect our Noida Center to our global network, allowing for immediate re-allocation of work among centers in India and other parts of the world,'' IRMC President and CEO Vikas Kapoor said.

On why the company chose India, he said, India becomes more than just a low cost center -- it is a strategic node, fully integrated into our global network. The new VoIP technology will link every employee all over the world.

IRMC's network is matched by a management organisation that provides opportunity for India-based talent to build their skills in new markets.

The call centre is one of the world's largest privately-held call companies with over 6,000 employees worldwide and revenues of over 300 million dollars, providing services in collections, retention and customer service.

IRMC is called Allied Interstate and First Contact in the US, IntelliRisk Philippines, Inc in the Philippines, and IntelliRisk Management India Pvt Ltd in India.

UNI RA VJ ND1818