Business Process Re-engineering method to be introduced in EPFO

Mangalore, July 7 (UNI) With a view to render prompt service to its members, the Employees Provident Fund Organisation will unveil a new Business Process Re-engineering (BPR) method next month to help settle claims within three days, a top EPFO official said today.

The BPR project would be implemented on a pilot basis in Mangalore and Kota in Rajasthan from August 15. Besides, it would be shortly implemented in Hyderabad, Indore, Patna and Karnal on an experimental basis. The other offices would be linked by 2007-08, Central Provident Fund Commissioner A Vishwanathan told reporters here.

He said the new project also contemplated computerisation of the EPFO's works to maintain a central database. This would allow the member to submit his claim for withdrawal, settlement and transfer of account in any of the EPFO office. The accounts would be updated on a monthly basis and members could seek information anywhere, anytime, he added.

Mr Vishwanathan said all PF members and pensioners would be issued a unique social security number, which was mandatory. The employees would also be provided a unique business number, he added.

Currently, the EPFO handled 4.1 crore members across the country.

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