74 pc Indians prefer self-service for airline check-in

New Delhi, June 20 (UNI) About 74 per cent of Indians tend to use new technology like self service kiosk solution for airline check-in for passengers, a recent survey commissioned by NCR Corporation, a major retail solutions provider, has revealed.

The pan - India research was conducted by AC Nielson ORG-MARG.

Self service check-in means that a passenger can go to a kiosk, enter the required details and get the boarding pass directly from the kiosk rather than wait in a queue at a counter for this.

The passenger may then drop luggage to be checked in at a designated drop point if required.

Retail solutions for NCR Corporation in South East Asia General Manager Shrihari Bhat said, ''As the Indian airline industry matures, consumers will expect the experiences as well as the convenience seen in more developed markets.'' With the number of airlines growing rapidly and the increase in passenger traffic, self check-in could be a significant means to reduce pressure at the check-in counters, he said.

The survey clearly shows that the savvy Indian consumer is ready to adopt technologies that will empower the consumer with better service options, Mr Bhat added.

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