Most Delhiites dissatisfied with functioning of police, MCD

By Staff
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Google Oneindia News

New Delhi, June 9 (UNI) A majority of people of Delhi are dissatisfied with the functioning of the Delhi police and the Municipal Corporation of Delhi.

A large number of people are also aggrieved with the Delhi Jal Board and the Food and Supplies department.

This is evident from the number of complaints filed with the Public Grievances commission (PGC) of the Delhi government, which has been set up to deal with grievances against the working of the departments, autonomous bodies and local bodies of the Delhi government.

Addressing a press conference here, chairman of the PGC Shailaja Chandra disclosed that during the year 2005-2006, the commission received as many as 490 complaints against the MCD while 335 complaints were received against the Delhi Police, 105 against the food and civil supplies department and 99 against the Delhi Jal Board.

The 1,029 complaints against these three bodies formed a sizeable proportion of the total of 1733 complaints received during the year, showing the high level of public dissatisfaction with the functioning of these bodies.

''Most of the complaints against the Delhi Police are related to the dissatisfaction of the public over the disposal of complaints before the local police including shoddy or casual approach during investigation,'' Ms Chandra told newspersons.

The nature of complaints received against the MCD, DJB and food and civil supplies department range from refusal to attend to water logging, insanitation, sewer problems, non-issuance of ration cards, complaints against the polluting units, encroachment on the public land and illegal construction in violation of building bylaws, she said.

For example, about 40 complaints against the DJB related to sewer problem, 25 to drinking water and 15 about excess billing.

Of the 1,733 complaints recieved during 2005-06, in addition to 312 complaints pending from the previous year, the commission disposed of 1,729 complaints.

During the current year so far, 334 complaints have been disposed of by the commission. The commission also decided 623 appeals under the Right to Information Act, 2001 as appeallate authority as against 505 appeals disposed of during the previous year.

The average time taken in reddressal of complaints was about 3 to 5 months, she said.

Ms Chandra said that in January, an NGO delation from Pakistan interacted with the PGC on the system followed for redressal of public grievances as well as the implementation of the Delhi RTI Act, 2001. The chairman of the PGC was also invited to Dhaka to share the Delhi experience with Bangladeshi NGOs.

''The commission's endeavour has not only been to ensure speedy disposal of grievance of public against acts of commission/ommission and inaction on part of officials of the departments but also to suggest systemic reforms to minimise public grievances. These aspects are being highlighted during meetings with Nodal officers of the various departments,'' she said.

UNI AR LR RS1924

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