NPI completes contract with Bangladeshi GSM service provider
Noida, May 11 (UNI) Network Programs (India) Ltd (NPI), software development outsourcer, today completed a contract with a leading Bangladeshi GSM service provider for the implementation of Aspect Communications' eWorkforce Management (eWFM) product.
Expansion into Bangladesh and other South Asian markets is a key medium-term objective, and completion of NPI's first Bangla deal creates additional opportunities in Bangladesh's rapidly growing Information and Communication Technology sector, a statement released here today said.
''The solution involves far more than merely preparing forecasts and shift schedules, but focuses on managing the interaction centre's work in real time. In staff scheduling the solution is more than introducing intelligent technologies, as employee acceptance and usage determine success,'' NPI Sales Director Sameer Vatsa said.
''Bangladesh has definitely supported our expansion strategy.
This deal and its implementation support our efforts to expand our geographic reach into the SAARC region,'' NPI CEO and President Vipin Tyagi said.
As a value added resellers for our partners products, we look forward to building on our partner relationships and strengthening our end-user customer base, he added.
The deal signed in collaboration with NPI's local Bangladeshi channel partner is its first contract in Bangladesh.
NPI provides solutions in telecom, datacom, embedded systems, contact centres and onsite technical resourcing.
NPI is headquartered in Noida with sales and support offices in Bangalore, Chennai and Mumbai.
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