New Delhi, Apr 17: The Confederation of Indian Industry (CII) and the Ministry of Power (MoP) have joined hands to conduct a second Consumer Attitude Study on Electricity Supply (CASES).
The study aims to assess consumers' perception on availability, accessibility, reliability, quality and affordability (AARQA) goals and establish the Power Supply Index (PSI).
The enactment of the Electricity Act 2003 had brought about tremendous change in the policy, regulatory and legislative environment of the Indian power sector. The second CII-MoP CASES proposes to capture consumers' response in this context.
The study will cover a sample of 68,320 consumers spread across domestic, commercial, industrial and agriculture consuming segments from all parts of India, including the North East regions, covering all distribution companies (Discoms) in different states of the country.
It aims to develop Discom and segment specific PSI on these goals. The statistical sample of 68,200 has been selected at a 99 per cent confidence level.
A separate web response feature to capture the consumer's response to a survey questionnaire would be uploaded at the websites of MoP and CII.
CII and MoP anticipate that the study analysis would assist the utilities, government and regulators in identifying the weak areas and accordingly plan measures to improve upon them.
The first CII CASES was conducted in 2002 by ORG-MARG, which surveyed 3,272 consumers of different segments in four selected regions on availability, accessibility and affordability goals.
The all India Quality of Power Supply Index (QUoPSI) was measured at 0.44.