• search


Written by: Staff

Srinagar, Mar 12 (UNI) The Jammu and Kashmir Police has strengthened its public grievances redressal mechanism in order to take immediate cognizance of the complaints and representations received from the people.

''This would enable us to have a feedback on the functioning of the police and other departments besides providing an opportunity to help the needy,'' Inspector General of Police (IGP), Kashmir K Rajendra Kumar said here.

He said a helpline has been set up at the Police Control Room (PCR) here which would be headed by the Senior Superintendent of Police (SSP).

The helpline would function round-the-clock for the convenience of the general public, Mr Kumar said, adding the complaints should be lodged on telephone numbers - 1090 and 100.

To bring the helpline in tune with modern times, the IGP said the people can register their complaints with the PCR on e-mail address pcrsrinagar@yahoo.com.

A gazetted officer has been assigned the task of receiving the complaints and seeking their immediate redressal from the authorities concerned, he added.

Mr Kumar said if the complainant sought to bring any important matter to the notice of the IGP, he could mail the details to igpkmr@dataone.in.

He said from April 2005 to the end of February this year, the helpline received 625 complaints and representations from the public.

The action on a complaint was initiated within one hour and the complainant informed immediately about the action taken report, the IGP said, adding about 400 complaints pertained to the law and order and the remaining were of general nature.

He said the complaints were not confined to the law and order problem alone, but there were representations regarding scarcity of water, power disruption, transport, ambulances and medical aid.


For Daily Alerts

For Breaking News from Oneindia
Get instant news updates throughout the day.

Notification Settings X
Time Settings
Clear Notification X
Do you want to clear all the notifications from your inbox?
Settings X
We use cookies to ensure that we give you the best experience on our website. This includes cookies from third party social media websites and ad networks. Such third party cookies may track your use on Oneindia sites for better rendering. Our partners use cookies to ensure we show you advertising that is relevant to you. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on Oneindia website. However, you can change your cookie settings at any time. Learn more