Srinagar, Mar 12 (UNI) The Jammu and Kashmir Police has strengthened its public grievances redressal mechanism in order to take immediate cognizance of the complaints and representations received from the people.
''This would enable us to have a feedback on the functioning of the police and other departments besides providing an opportunity to help the needy,'' Inspector General of Police (IGP), Kashmir K Rajendra Kumar said here.
He said a helpline has been set up at the Police Control Room (PCR) here which would be headed by the Senior Superintendent of Police (SSP).
The helpline would function round-the-clock for the convenience of the general public, Mr Kumar said, adding the complaints should be lodged on telephone numbers - 1090 and 100.
To bring the helpline in tune with modern times, the IGP said the people can register their complaints with the PCR on e-mail address firstname.lastname@example.org.
A gazetted officer has been assigned the task of receiving the complaints and seeking their immediate redressal from the authorities concerned, he added.
Mr Kumar said if the complainant sought to bring any important matter to the notice of the IGP, he could mail the details to email@example.com.
He said from April 2005 to the end of February this year, the helpline received 625 complaints and representations from the public.
The action on a complaint was initiated within one hour and the complainant informed immediately about the action taken report, the IGP said, adding about 400 complaints pertained to the law and order and the remaining were of general nature.
He said the complaints were not confined to the law and order problem alone, but there were representations regarding scarcity of water, power disruption, transport, ambulances and medical aid.
UNI AG RR BS1354