VSNL uses CosmoCom's platform for its CCOD service

Mumbai, Aug 17 (UNI) The VSNL's Contact Center On-Demand (CCOD) service is based on Unified Customer Communications major CosmoCom's CosmoCall Universal Platform.

Named InstaCC, VSNL is offering the service on a pay-per-use model, with no up-front technology investment. CCOD, allow companies to outsource their call center technology infrastructure while maintaining complete control over their staff, operation, and management.

CosmoCom chairman and CEO Ari Sonesh said, ''We are pleased to see the success VSNL has achieved using our platform for their hosted contact center offerings.'' Because of the strong cost benefits of obtaining advanced contact center technology on a monthly basis with no capital outlay, and of paying only for what you use when business volume changes, analysts have projected that at least a third of all call center agents, including those deployed in BPOs, will be using the hosted model within ten years.

Abid Qadri, Vice President, Managed Services for VSNL said, ''InstaCC, the on-demand, hosted contact center solution of VSNL is integrated with its high capacity and reliable global voice and data network, backed by rapid deployment and 24x7x365 customer support.

It brings state of the art contact center technology to VSNL's customers.'' Andie Rees, CosmoCom's Vice President, Asia Pacific, ''We strongly believe that CosmoCom and VSNL offer a strong value proposition and great satisfaction to many customers in India as a key part of our commitment to this market.'' Adding to this, Kiran Maini, Country Manager, India said, ''As the Indian market matures, call centers that have been serving external markets are increasingly focused on domestic enterprises seeking Contact Center On-Demand services that allow them to manage all their Virtual Contact Center needs from one platform.'' CosmoCall Universe supports all contact channels, including telephone, email, web chat, web voice, web video, web collaboration and voicemail in a high capacity, high availability, multi-tenant platform. The unified contact center suite includes Call Routing, IVR, CTI, and Outbound Preview, Progressive and Predictive Dialing, plus multimedia recording and complete reporting and administrative tools.

UNI