Indian tech expertise lauded for low costs, high quality

By Staff
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Google Oneindia News

New York, Nov 26 (UNI) Indian technology firms have emerged as a force to be reckoned with in the global arena, and they are influencing the industry which could not even be thought of a few years ago, according to a noted journalist and technology writer.

''They got their foot in the door with low labour costs and good quality,'' Steve Hamm said in an interview with UNI. ''They have superior business processes and tactics as compared to many of their much larger competitors. They are changing the rules of the game for a 650-billion-dollar tech services market.'' Mr Hamm, a senior writer and software editor at Business Week magazine, wrote a 316-page book 'Bangalore Tiger' focusing on Wipro and India's technology sector. He recently addressed a community meeting here along with Wipro Technologies Chairman and CEO Azim Premji.

He said, ''I chose to tell the broader story by focusing on one company, for simplicity's sake. I chose Wipro, partly because Azim Premji is such an interesting leader. Wipro, Infosys, TCS, Satyam and other Indian tech services companies have a lot in common along the lines of capabilities, business models, strategies and values.

Wipro's story is their story.'' Mr Hamm met with leaders of Indian technology such as Nandan Nilekani (Infosys) and Vivek Paul (then Wipro) after he became familiar with the software sector in the late 1990s. He wrote and edited several news articles that focused on the Indian industry or on the global services industry.

Several of his stories appeared in the weekly's recent special section on India and China for which much of his reporting was done from Bangalore and other cities.

Outsourcing of technology and other jobs became a major issue during the last presidential election campaign in the United States though it hardly figured in the midterm congressional elections. Mr Hamm predicted it could become an issue.

He noted, ''I think Americans are worried about job security and feel threatened by offshoring and illegal immigration. TV commentator Lou Dobbs of CNN has been warning repeatedly about the effects of these things on the job prospects of Americans. While offshoring has not become a hot-button political issue this time around, I think it could flare up in the future.'' To a question, he said he did not visualise China taking over India at anytime soon in the technology outsourcing or business process outsourcing.

UNI XC CS PM1341

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